Explain ITIL framework in detail. Describe the categories of ITIL framework in detail. ITIL comprises of seven types of ITIL framework. 1) Service Support 2) Service Delivery 3) ICT (Information & Communications Technology) Infrastructure Management 4) Planning to implement Service Management 5) Application Management 6) The Business Perspective 7) Security Management Explain the frameworks of ITIL process 1) Service Support Describes ..
what are the different types of ITIL framework? ITIL comprises of seven distinct books: 1) Service Support 2) Service Delivery 3) ICT (Information & Communications Technology) Infrastructure Management 4) Planning to implement Service Management 5) Application Management 6) The Business Perspective 7) Security Management ..
What ITIL is used and what is the purpose of using ITIL process? 1) ITIL is a compilation of best practices in IT Service Management, developed by the OGC (Office of Govt. Commerce) and supported by publications, qualifications and an international user group. 2) ITIL defines the organisational structure and skill requirements ..
Describe ITIL history. How does the ITIL started. What is the History of ITIL. In the late 1980's, the British govt. asked the Central Computer and Telecommunications Agency (CCTA) to structure the IT organisations of the British government agencies. This resulted in the IT Infrastructure Library, a library of books describing best practices ..
ACD Automatic call Distribution AM Availabilty Management AMIS Availability Management Information System ASP Application Service Provider BCM Business Capacity Management BCM Business Continuity Management BCP Business Continuity Plan BIA Business Impact Analysis BPO Business Process Outsourcing BRM Business Relationship Manager BSI British Standards Institution BSM Business Service Management CAB Change ..
How to use RACI chart? RACI Model a model used to help define who is responsible / accountable; The RACI model is built around a simple 2-dimensional matrix which shows the involvement of Functional Roles in a set of Activities. Involvement can be of different kinds: Responsibility, Accountability, Consultancy or Informed. R - ..
I want to force fsck on the next reboot? How do I force fsck? Is there any configuration file that I need to alter to force fsck? fsck is used to check and optionally repair one or more Linux file systems. It is good practice not to disable the fsck filesystem scan. ..
What does the status D indicate when i run ps aux command? Can I kill the process D? PROCESS STATE CODES D uninterruptible sleep (usually IO) R runnable (on run queue) S sleeping T traced or stopped Z a defunct ("zombie") process For ..
Error: Xlib: connection to "xx.xx.xx.xx:0.0" refused by server Xlib: No protocol specified This error seems to be a x-terminal problem. In order to resolve this issue, please check the xauth package is installed in it. check the x-terminal is configured properly. check whether you are able to run xclock. # rpm -qa | ..
How to install chrome browser in linux? Google chrome browser can be simply installed in linux just by using yum command. In some cases you may not succeed with "yum" command, when there is no repo file. To "Enable Google YUM repository", Add following to /etc/yum.repos.d/google.repo file or create new google.repo ..
How do I give new admin only permission to start and restart Apache web server? How do I setup sudo for the same via sudoers file? In redhat Linux or RHEL, the sudo command allows a user to execute the specified command as a superuser or as a specified user. The ..
How to change keyboard layout in linux terminal? To change the keyboard layout (e.g. to Spanish) in the Linux command line, type the following command # loadkeys es How to change keyboard language? To change keyboard language just press "alt+shift" keys together. when pressing the keys together the keyboard language gets changed. ..
Today when I was running my firefox, I ran into an issue and I thought to find the PID of the firefox and the command it was using. I'm sure it's totally overkill and there is a much easier way I didn't find to do this, but after some scouring ..
How to forward all the request from apache to tomcat? How to do port forwarding using iptables? The applicaton developers run both apache and apache tomcat on same machines, The tomcat runs on port 8080 and it is used to serve Servlets and JSP Pages. The Servlets and JSP pages are not ..
How to change the date in linux operating system using date command? How can I set command from shell or command prompt? # date Sat Oct 15 00:08:09 IST 2011 The date command will just print the date. The -s along with date command is used to set the date. The below command ..