Linux - What is itil, What is the purpose of ITIL
What is itilWhat ITIL is used and what is the purpose of using ITIL process?
1) ITIL is a compilation of best practices in IT Service Management, developed by the OGC (Office of Govt. Commerce) and supported by publications, qualifications and an international user group.
2) ITIL defines the organisational structure and skill requirements of an information technology organisation and a set of standard operational management procedures to allow the organisation to manage an IT operation and associated IT infrastructure.
3) ITIL does not set in stone every action you should do on a day-to-day basis as that is something which differs from organisation to organisation. Instead, it allows the IT Infrastructure Library to be utilised within organisations with existing methods and activities in Service Management.
4) IT Service Management is concerned with delivering and supporting IT services that are appropriate to the business requirements of the organisation.
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