Linux - Describe itil framework, Explain itil framework

Describe itil framework

Explain ITIL framework in detail.

Describe the categories of ITIL framework in detail.

ITIL comprises of seven types of ITIL framework.

1) Service Support

2) Service Delivery

3) ICT (Information & Communications Technology) Infrastructure Management

4) Planning to implement Service Management

5) Application Management

6) The Business Perspective

7) Security Management

Explain the frameworks of ITIL process

1) Service Support
Describes the processes associated with the day-to day support and maintenance activities associated with the provision of IT services

2) Service Delivery
Covers the processes required for the planning and delivery of quality IT services and looks at the longer term processes associate with improving the quality of IT services delivered

3) ICT (Information & Communications Technology) Infrastructure Management
covers all aspects of ICT Infrastructure Management from identification of business requirements through the tendering process, to the testing, installation, deployment, and ongoing operation and optimisation of the ICT components and IT services

4) Planning to implement Service Management
Examines the issues and tasks involved in planning, implementing and improving Service Management processes within an organisation. It also addresses the issues associated with addressing Cultural and Organisational Change, the development of a vision and strategy and the most appropriate method of approach

5) Application Management
Describes how to manage applications from the initial business need, through all stages in the application lifecycle, up to and including retirement. It places emphasis on ensuring that IT projects and strategies are tightly aligned with those of the business throughout the application lifecycle, to ensure that the business obtains best value from its investment

6) The Business Perspective
Provides advice and guidance to help IT personnel to understand how they can contribute to the business objectives and how their roles and services can be better aligned and exploited to maximise that contribution

7) Security Management
Details the process of planning and managing a defined level of security for information and IT services, including all aspects associated with reaction to security Incidents. It also includes the assessment and management of risks and vulnerabilities, and the implementation of cost justifiable countermeasures

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